ARCEX Reimbursement Support Program
The program designed to help patients and their healthcare providers navigate the insurance process for the ARCEX Personal System for home use.
What is it?
The program is administered by PRIA Healthcare on behalf of ONWARD Medical to provide reimbursement support services related to the ARCEX Personal System for home use.
It is designed to help patients and their healthcare providers navigate the insurance process for the ARCEX Personal System for home use.
The program offers benefits verification, prior authorization support, appeals assistance, and secure online order tracking to help streamline the user journey.
Interested in ARCEX
for Home Use?
If you are interested in receiving the ARCEX Personal System for Home Use, the first step is to speak with your healthcare provider.
Your clinician will:
- Determine whether ARCEX is appropriate for you
- Discuss eligibility for home use
- Enroll in the Reimbursement Support Program portal, if they have not yet done so
- Submit the required documentation
- Work with the Reimbursement Support Program team through the insurance approval process
You will not submit reimbursement requests directly.
How the Reimbursement
Support Program helpsyour Patients
This program has been designed to support you throughout the order submission process for your eligible patients seeking an ARCEX Personal System for home use.
By enrolling, you will receive access to the ARCEX Reimbursement Support Program.
Program services include:
- Secure online portal for order submission and tracking
- Order submission checklist to ensure you have necessary information and documentation
- Real-time order updates and streamlined communication
The program will perform:
- Comprehensive benefits verification
- Prior authorization submissions
- Appeals of prior authorization denials (if necessary)
Submit Orders
with Confidence
You will need to enroll in the ARCEX Reimbursement Support Program to access the secure provider portal for online order submission, tracking, and appeals support.
After enrollment, you will receive:
- Login instructions
- Portal guide
- Order Submission Checklist
Need assistance with the ARCEX Reimbursement Support Program?
Contact :
Participation in the ARCEX Reimbursement Support Program does not guarantee coverage, reimbursement, prior authorization approval, or payment. Coverage decisions are made solely by the individual’s health plan. The ARCEX System is intended to deliver programmed transcutaneous electrical spinal cord stimulation in conjunction with functional task practice in the clinic and with take-home exercises in the home to improve hand sensation and strength in individuals between 18 and 75 years old that present with a chronic, non-progressive neurological deficit resulting from an incomplete spinal cord injury (C2-C8 inclusive). The ARCEX System is intended to be operated in medical centers by Rehabilitation Professionals and at home by Patients and Persons Providing Assistance to the Patient as needed.